||board games missing pieces||$49.99|
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Questions or problems with flair? Something else? Board don't hesitate to PM the moderators. Bought a new game - parts are missing self. So I bought Betrayal at house on the hill 2nd your from a store in Belgium I live there as well.
Start punching tokens and then I see that I have one of the sheets check this out one with tokens and 3 character cards and that I'm missing one the one with the other 3 character cards.
I contacted my gamestore and they kindly directed me to contact the publisher. Which is Wizards of the Coast I presume? So I contacted their UK adress a few days ago and no reply yet besides their automated replies. First and foremost, I find it utter rude that my gamestore doesn't want to help me.
I mean, I buy a product from them, it's games, the store is not to blame but some sort games customer service would missing care of this right or am I naive? Anyhow, how long does it take for wizards to react to this issue? Or should I try to call them? Games couldn't find a European contact number, only American. Anyone had similar issues that could provide tips on who or what to contact?
Thanks in advance! What do you think the store should have done? They don't just have extra pieces laying around. The missing thing they could have done is to contact WotC themselves, but without the same precise information about the missing pieces as you have. As I understand it the game is faulty it can't be played with the current pieces therefore under UK law they have a right to a replacement or refund. It would be impossible assess this without opening the shrink wrap.
Your contract is play the supplier the games store not their supplier WoTC. Kindly point this out to them and once it has been resolved never shop there again. The store is in Belgium, so the UK laws don't apply. But maybe there are similar laws in Belgium. In play most pieces game publishers are very helpful with missing pieces and send replacements for no cost.
But see more they are not very vocal about it. Once I got some replacements weeks after I contacted the publisher, without any message from them. I see, I misunderstood. I bought it from a store in Belgium.
Anyhow in Belgium there are similar laws for warranty and non-conform delivery of goods. The store should not hide behind the publisher.
I bought it from the store and the store should either replace or reimburse me. This web page store should reimburse you, if that's what you want. If you see more games play the games you bought, you'll likely get them faster from the publisher.
My experience with game stores in the U. It's not that difficult for the store to offer an exchange, then handle the replacement of the faulty product on their end instead of foisting that responsibility off on their customers. That's good, basic customer service. If they have more than one copy, they might be willing to exchange your copy for that one and deal with their supplier themselves. Other than that, what games could they do?
If it came shrink wrapped, they're running under the exact same assumption that you are; all pieces are there and in good shape. Sucks that you got a defect, but that's a part of mass manufacturing and hopefully you'll pieces it resolved quickly. If they have another copy play almost certainly have come from the same printing and might well have the same defect. And then the store will have an opened defective copy on their hands, and even if they can get replacement parts, they won't be able to sell it for anywhere near their usual price.
They've done nothing wrong. On the other hand, the customer has done nothing wrong either. Although it should be fairly easy for them to sort out with the manufacturer, even if they have to wait a while before they can play.
Also, in my experience not with WotC, but with other companies you might find a few bonus promos desktop in with the replacement parts to sweeten the deal, which I can't complain about. I don't know how mass production works for boardgames but in my experience this is probably an anomaly from that batch. Before something is mass produced, they usually run one through as a test, make sure everything is good, then begin the whole batch. Afterwards they usually pull a few random samples out to make sure everything is desktop to snuff too.
If an entire print was messed up, I'd like to think someone would've caught it before shipping. Of course I'm only basing this on my experience in completely unrelated fields, so who knows? It seems like glitches like this are common and expected enough that manufacturers have phone lines dedicated to just fixing this issue.
I've been lucky enough that all my games have always come in perfect condition with everything. I almost wanna have something small missing just so I can call and get these sweet little perks I hear about. Yeah, they must do random checks thinking about it. I know nothing about the manufacturing process either, but in my mind errors board be an all or nothing thing. I've never had a major problem, but did discover that my copy of Castle Panic had two copies of missing 'All players discard one card' tile instead of another copy of your monster: an error that I'd discovered online.
Admittedly, this was only something like 6 items, but still Not sure about wizards of the coast. But I had the deal with Click the following article grande and fantasy flight in the past. I just used the missing parts page on the website and the parts eventually came. Now I'm waiting on a part from Asmodee. Yeah, there is a procedure for North America but not for Europe. And I'm not going to send such a box back to the board when Source bought it at a store in Belgium.
That would 1 take a lot of time and 2 be very expensive. It would cost me the price of a new game to send it back. You don't send the game back. You tell them what you're missing and they mail the piece to you. Wizards replied. They will send me the missing tokens, which is nice, but the shipping is gonna take about days, which is less nice.
I received the game last week and won't be able to play it in another month :s. I would expect the store to handle the problem for your. Of course they would probably do exactly the same thing and it wouldn't be resolved faster, so telling you to do it yourself probably speeds up the process.
Give them a few more days to react. It's not really the game store's fault if the product has come to them fresh from Desktop sealed in shrink wrap. I think that games the game store can reasonably do is point you to the publisher to get replacements, but it might be worth letting the store owner know that you've got a faulty copy so he can then feed that back to the publisher "I'm unwilling to order more games from you because the last batch were all misprinted etc.
As for getting your replacements, just keep hounding them. But it is the game stores responsibility to ensure products are fit for purpose. On opening and inspection they are not therefore OP has rights under the sale of goods act.
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